Accredited Grade A Trainer - Conducted 500+ Training Programs on SALESFORCE CRM, Cert. Preparation - Trained 1500+ Enthusiasts, Worldwide

Salesforce Administrator & App Builder Certification Training | Salesforce Administrator | Salesforce App Builder | Salesforce Platform Developer I (Apex and Visualforce)

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Amit Dhawan | |
Mobile +91-9741599400

Over 20.5+ years of experience in Software Industry, am currently working as a Solutions | Technical Architect – Evangelist | Consultant. I have extensively worked on SALESFORCE (SALES & SERVICES) - ADMIN & DEVELOPMENT Integration Consultant, Data Migration, .NET Framework, SQL Server and Web Services and have a good understanding and specialization in delivering Enterprise Applications, Custom Windows-based and Web Applications. I have designed, developed and delivered high quality software products and services according to the expectations of the end customer, and come with an excellent flavor for good communication skills. For the last 9+ years, has been training exclusively on SALESFORCE CRM with the clientele built across globe in US, EMEA, APAC demographics.

Prior to SALESFORCE CRM, have mastered the following other languages & platforms, MOSS, SHAREPOINT Portal Server 2007, Silverlight 2.0, XAML, WCF, WPF, .NET Framework (All Versions), C#, VB.Net, ADO.Net, ASP.Net, AJAX.NET, WINFORMS, Enterprise Application Blocks, TFS, VSTS, Active Server Pages 2.0+, Visual Basic, ActiveX Components, Java Script, VB Script, HTML, Crystal Reports 7.0+, Network Engineer (OSS-TELCORDIA), XML, XML Web Services, Win Forms and Web Forms, Microsoft Visual Safe Source, Microsoft Visio, Microsoft IIS Web Server, XML, XSL, C++, C, Agile Development, OOD, Design Patterns, UML, Win-NT 4.0, in-95, Win-98, Win-2K (Professional/ Server), Win XP, Windows Server 2003, Visual InterDev 6.0, Front Page 98, UML, XML, MAPTHIS 1.3, TOPSTYLE 1.5, HOMESITE 4.5, Scribbler 2000, Cold Fusion Studio 4.5, PHP, Apache Server, MYSQL, Adobe Photo Shop 6.0

My experience range broad spectrum of skills on Analyzing Project Requirements, prepare SOW, Discovery Sessions, Estimating time and effort required for doing development, Change Management, Configuration Management, Preparing the Test Plan & Creation of High Level Scenarios, Performing Traceability Matrix between BRD and FSD activity, Team Management-PMS, Client Interfacing-attending discovery sessions, Training-end user

Over the last couple of years, have had the opportunity to work in different domains & verticals (few of which are as follows),

1. Real Estate Developers - Real Estate Industry involves key issues such as BLOCKAGE OF POTENTIAL FUNDS/ WORKING CAPITAL, Reconciliation of CUSTOMER BALANCE, Approval and TRACKING of Internal Office Memos (IOMs), Ascertaining and RECORDING FINANCIAL IMPACT of IOMs and changes, Tedious ways to find Customer’s requested INFORMATION, Reconciliation of FINAL Call Notice amount, Assured return: Timely issue of instruction to BANK. And what we implemented for them was a streamlined management of Property, Payment Plan, Bookings, Changes, Contracts and Documents, Leasing, Facility Management, Brokerage.

2. Vodafone – Automation Pricing Calculator - Vodafone Global Enterprise is Vodafone's specialist enterprise communications organization that delivers managed communications to empower global businesses and to help them stay agile and competitive. Vodafone have defined a goal to create a Pricing Automation & SQT Tool for all over the world that will consolidate reference data and functionality onto the existing platform.

3. Economist – Order Processing Solutions - The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

4. Halfords Cycle2Work - Halfords is the UK's leading retailer, on the basis of turnover, in each of the key product markets in which it operates, being: Car maintenance (including car parts, servicing consumables (such as oil), workshop tools and body repair equipment), Car enhancement (including in-car entertainment systems, cleaning products, accessories, interior and exterior car styling products, navigation systems and alloy wheels), Leisure (including cycles and cycle accessories and roof boxes, cycle carriers, child car seats and outdoor leisure equipment).

I have been training for the last 9+ years and have a very good success rate. I have trained teams from IBM, HCL, SAPIENT, MCAFEE, MODELN, MCKINSEY, IBIBO and many more corporate organizations, both domestic and overseas. Apart from the corporate batches, there are other capsules based on the type of training module-regular vs. fast paced track, group training, individual-on job support-all customized/ custom tailored to suit the specific business requirement specs. (

I am sharing with you also, a couple of video links which I have done in past to give you guys a comfort zone for what you would be getting into.

Sample Recorded Sessions: -



  • Over 9.5+ years of overseas experience working with American, European and Australian clients on MS Technologies. This includes work with the world’s leading e-Retailers – and; America’s leading Broadcasting Channel Company, as an On-site Development Manager, Denver, Colorado; Banking Domain with First Magnus Financial Corporation, Tucson, Arizona; Networks Integration with Telcordia-Level3, Broomfield, Colorado; Travel & Tourist Domain with Visit Britain, London, UK & World Expeditions, Melbourne, Australia; IVVR with Gravity, Sydney, Australia, Onsite Engagement Manager
  • Won the “BEST DEVELOPER AWARD-2009-2010” from Lions International Club, India.

Professional Summary

  • SALESFORCE Skills: SFDC Apex Trigger, SFDC Approval Process, SFDC Content, SFDC Customer Portal, SFDC Email to Case, SFDC Email to Case ONDEMAND, SFDC Formula & Validation Rules, SFDC Google ADWORDS, SFDC General Configuration, SFDC Ideas, SFDC Mobile, SFDC Partner Portal, SFDC Offline Edition, SFDC Reports & Dashboards, SFDC Sites, SFDC Workflow, SFDC VISUALFORCE, SFDC Google Apps, SFDC SALESFORCE to SALESFORCE, SFDC Service & Support, Data Cleansing, Data Migration - Design, SFDC Data Loader, SFDC Import Wizard, Custom Integration - Design, Custom Integration – Development.
  • Hands-on on all SDLC’s phases like Requirements study, Design, Development and Implementation and Maintenance stages of various projects.
  • Involved in the Scope & Estimation for Software projects for few cases using FPA and Work Break Down techniques.
  • Handled Migration Projects and Re-engineering Projects.
  • Possessing sound knowledge in database management and backend programs (stored procedures, triggers, functions etc.).
  • Working knowledge of design patterns with the ability to code to architectural documentation.
  • Constantly strive towards improving the scalability and maintainability of the product by providing technical inputs wherever needed.
  • Hands on with Design experience using UML based Object Oriented Designing, Design Patterns, Software Factories and Enterprise Application Blocks.
  • Translation of business requirements into systems design.
  • Experience of integrating applications with other existing applications.
  • Building reusable components and controls in e-Commerce (B2B and B2C) portals.
  • Designing, coding, testing and debugging software’s according to standards, policies and procedures.
  • Hands on with preparing, reviewing of project technical documents/manuals.
  • Served as the offshore liaison and single point of contact, obtaining necessary inputs and approvals.
  • Participated in planning activities to get an overall understanding of project scope, timelines, resource needs, and deliverables, providing the vision and clarity to the offshore teams.
  • Worked closely with onsite managers/ third party consultants in resolving issues and risks identified related to offshore project, in a timely manner.
  • Active participation in Project Management activities-Allocation of tasks, communicating project status to all the stakeholders in a timely manner, tracking of project progression status, team management, knowledge transfer, Building appropriate traceability matrix thru delivery stages, Cost-benefit estimation and evaluation and participate in client facing meetings.
  • Provide support for Deployment, Operations and Sales teams.
  • Actively preparing proposals & scope documents for estimating, designing and development of software projects.
  • Plan, monitor and execute product development and testing activity to ensure on time releases.
  • Worked closely with QA team to ensure defect-free releases.
  • Understand customers business challenges/goals and arrive at value added Technology Solutions, define Technology direction and Roadmap.
  • Implemented Industry defined Best Practices in Design and Code.
  • Project Delivery-Ensure Design and Code quality, Work with distributed teams for delivery and execution of Projects.
  • Provided full life-cycle support in the design, development, and implementation of Microsoft SharePoint systems and applications, Installation and configuration of SharePoint sites -Intranet portal.
  • Develop and deliver end-user training modules, conducted training sessions at the company level.
  • Architect and deliver highly reliable, scalable, maintainable and operable large-scale Internet applications.
  • Lead cross-functional teams to ensure project success including managing the user experience and product fit.
  • Mentored team members, identified manpower requirements and coordinated recruitment and training processes within the organization.
  • Architected solutions, Configuration, Security, Performance, and Reliability & Scalability of various enterprise applications.
  • Providing inputs for appraisal and suggesting areas for capability development for team.
  • Worked with sector leads to create business sector specific solution blueprints & frameworks.
  • Proactively looked at emerging technologies and sales pipeline and worked towards capability development of MS workforce- To assimilate & evolve best practices inform current engagements.
  • Worked on technology frameworks geared towards reuse within and across business verticals - evolve & establish frameworks- To spearhead efforts towards training rollouts from technical perspective for in demand skills.
  • Good understanding of Quality Systems processes, IT development processes and procedures and management methodologies.
  • Handled assignments in Enterprise Solutions Architecting, Enterprise Integration and SOA.
  • Research and development for new technologies / concepts. Contributing to Practice for creating/researching on next generation tools.
  • Good understanding of software development methodologies, architectures and CASE tools.
  • Performing the overall day-to-day project related activities to ensure that project delivery timelines are achieved with quality.
  • Evaluating impact of software performance, and recommend changes to Developers.
  • Ensuring requirements and acceptance criteria are satisfactorily captured and plan the execution strategy for the project.
  • Implement the release and build processes.
  • Hands-on experience in application of formal lifecycle methodologies such as OOAD, structured analysis and design etc.
  • Expert level knowledge and experience in Modeling (Data, Process and Information including techniques for normalization, optimization etc.): tools and techniques knowledge and implementation experience
  • Hands on with SOA implementation.
  • Practiced WATERFALL, ITERATIVE, AGILE-TDD and Rational Unifies Process (RUP) methodologies of SDLC.
  • Experience of both Application based developments and Product development.
  • Good communication, interpersonal, mentoring and conflict resolve skills.
  • Good understanding on the Quality processes like CMM Level 5 and ISO. Implemented the same on various projects.
  • Proactive, self confident and motivated, exceptional communicator, good leader and team player.

Cloud Expert - SALESFORCE CRM Evangelist, Consultant, Trainer


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If you are playing back recordings that you have downloaded to your local computer, you may need to install the WebEx Network Recording Player, if it is not already installed. However, if you you have received a link to a WebEx recording, you can click the link to stream and view the recording without downloading the Network Recording Player.
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If you are using Cisco WebEx, select Downloads at the top of the page, or if you are using WebEx centers, on the left navigation bar, click Support > Downloads.
On the Downloads page, under Recorder and Players, select the Recording and Playback link.
On the Recording and Playback page, select the Windows or Mac OS X Download link for the WebEx Network Recording Player for Advanced Recording Format (.arf) files.
Select Run.
Follow the instructions in the wizard to install the WebEx Network Recording Player.
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Uninstalling the WebEx Network Recording Player

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